Greetings fellow divers and lovers of the underwater world! Today we task ourselves with bringing you news of a potential serious red flag. This one goes out to all of our potential guests who are planning their weddings and honeymoon in Playa del Carmen and the Riviera Maya.
A couple of years ago, we signed up with an online company that goes by the name of Wanderable (not going to give them the benefit of a link). This company is an online wedding registry where couples choose activities the want to do during their honeymoon and their friends and family can purchase said activities for them.
Seems like a pretty cool thing, right? Well, there are many other sites like that one (honeyfund, honeymoonwishes, travelersjoy, among others). We were invited to be a part of this wonderable site when it first launched about 3 years or so ago.
At first, things were very smooth with them. People would list a gift certificate for whichever activity (we had Discover Scuba Diving, Cozumel Direct Trip and Cenote trip), their loved ones would buy it for them, and we would get an email to tell us “John Doe and Jane Smith were gifted X, Y or Z activity – gift certificate code blah blah bah), then the couple would get in touch with us, we would confirm dates with the couple, and we would get paid by wonderable.
Suddenly this all changed. Folks would get girft certificates, and we would not be informed by the company, nor would their certificates sometimes appear on our “sales orders”. Then the payments stopped coming. A couple of times we honored the reservations, and had to wait weeks to get paid, they wouldn’t reply to emails or answer phone calls, so eventually, we stopped honoring the gift certificates bought through this company, and we asked them to take Beyond Diving – Riviera Maya off their website and off their vendor list.
Fast forward several months…. We receive an email from a nice gentleman who has unfortunately fallen prey to these unscrupulous people. Him and his future wife were gifted a local Playa del Carmen 2 tank dive trip, which we told them that we could not honor, but would still love to have them as our guests. Fortunately, they decided they still wish to dive with us, and all is good.
However, they will have to fight it out with wanderable to try to get their money back.
I was just checking out wanderable’s facebook page, and it hasn’t even been updated since July 2015, so that alone should raise all sorts of red flags. Not to mention the comments left by couples who cannot get in touch with them.
I have emailed wanderable yet again demanding that our company be taken off their site, so we will see how that plays out. Since Beyond Diving – Riviera Maya is a registered trademark, any unauthorized use of our name constitutes a violation of international trademark laws.
So our suggestion to anybody thinking of using wanderable, is to not use it. I am sure that our company is not the only one that has stopped honoring their gift certificates, so I would recommend that you contact the companies directly from which you want to purchase an activity and do so directly. That way you can be assured that your reservations will be honored and you will save yourselves the hassle of a potentially cancelled reservation due to non-payment.